e-Residency - Chatbot for customer assistance

Responsible organisation: e-Residency organization (Governmental)

Artificial Intelligence (AI) customer service assistant for the Republic of Estonia’s e-Residency organisation. Together, the organisation decided to tackle the challenge of increasing customer support response time without hiring additional people. The solution is simple , i.e. an artificial intelligence chatbot with a live-chat interface.

Additional information

Source	AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site	https://medium.com/e-residency-blog/how-we-use-ai-to-help-users-get-answers-instantly-and-increase-customer-satisfaction-95d1a06caad
Start/end date	2021/01/01 -
Still active?	Unknown

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