Chatbot - Offer residents and tourism better access to information and services from the administration

Using a prototype, the city of St.Gallen tested the potential and acceptance of a chatbot in order to offer residents and tourism better access to information and services from the administration. By the end of 2018, various topics had been mapped in the chatbot. This includes the event calendar, information on parking spaces, the query of mobility information, the use of eUmzugCH, the query of information on disposal and the input of feedback to the programmers. The implementation in its own software environment, more extensive dialog options, the connection to the residence confirmation, the debt enforcement register extract and the extension of the deadline in the area of ​​taxes will take place in 2019. Linked to this is the public test of the chatbot and subsequently a revision based on the knowledge gained from the public test. The bot will be integrated in the urban app (mobileSG) and on the city's website towards the end of 2019. In addition to low-threshold access to basic administrative services, the chatbot project in particular made it possible to open up existing systems and specialist procedures and to provide interfaces for scalable use of the bot in other cities and municipalities.