Chatbot - Boost relations with citizens

Responsible organisation: Municipality of Sant Just Desvern (Governmental)

The City Council of Sant Just Desvern, a Catalan municipality in the Bajo Llobregat region with 17,200 inhabitants, has presented a chatbot with which this administration aims to streamline its processes and boost relations with its citizens.The first two available chatbots will take care of: - the previous appointments of the City Council, so that waits will be reduced - the management of the registration flyers

Additional information

Source	AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site	https://avanttic.com/actualidad/el-chatbot-del-ayuntamiento-de-sant-just-desvern-premiado-en-oracle-openworld/
Start/end date	2021/01/01 -
Still active?	Unknown

Related AI cases

Service	Similarity	Relationships
Mona - Public chatbot on relevant questions for companies on the subject of the corona crisis and the economy	60%	TY I II UP CS IP
AcPaas - Technical procurement documents comparison	60%	TY AD I UP CS IP
Camera System - Mobile phone usage on vehicles	40%	AD UP CS IP
CitizenLab - Citizen participation platform	50%	TY I UP CS IP
Flemish Infoline - Automatic classification of incoming phone calls	60%	TY I II UP CS IP
ILVO - List of multiple AI projects in the agricultural domain	30%	UP CS IP
Jobnet - Reskilling, upskilling and retraining of people	50%	I II UP CS IP
VDAB - Chatbot for joob seekers	70%	TY AD I II UP CS IP
Verontrustingen - Enabling accurate predictions to detect day-care services which require further inspection	30%	UP CS IP
Walloon - Agricultural subsidy monitoring with the use of GeoAI	30%	UP CS IP
Plovdic - City Concierge Chatbot	70%	TY AD I II UP CS IP
Andrija - Virtual assistant supporting advising suspected COVID-19 infections	40%	TY UP CS IP
Hope - Chatbot informing work of the Civil Protection Staff	50%	TY AD UP CS IP
WaterAnalytics - Water quality monitoring	30%	UP CS IP
CHAIN - Smart Water optimising energy consumption	40%	AD UP CS IP
Corti's AI - Emergency medical services real-time speech analysis for cardiac predictions	40%	AD UP CS IP
Erhvervsstyrelsen - Detection of errors in business statements	30%	UP CS IP
Kiri - chatbot for citizens' enquiries	60%	TY AD I UP CS IP
Datel - Speed cameras for detecting speeding violations	30%	UP CS IP
Enhanced Care Management - Prediction model for hospitalisation/assistance	30%	UP CS IP
e-Residency - Chatbot for customer assistance	50%	TY I UP CS IP
Hans - A system for preparing of verbatim reports	60%	TY I II UP CS IP
Iti - Chatbot for Statistics Estonia	50%	TY I UP CS IP
OTT - Predicting employment pathways	30%	UP CS IP
Riigikogu - Language speech synthesiser fror the Estonian Parliament	50%	TY I UP CS IP
SATIKAS - Detecting the agricultural grasslands changes	30%	UP CS IP
SUVE - Chatbot for questions about emergency situations	40%	TY UP CS IP
Texta Toolkit - Identyfying documents published without authorisation	50%	TY I UP CS IP
Traffic load - Machine vision for collecting information on traffic load	40%	AD UP CS IP
X-Road AI - Detect anomalies and incidents in Data Exchange Layer	40%	I UP CS IP
AuroraAI - Programme with many AI examples.	40%	TY UP CS IP
Case Fiva (RPA) - Support the Financial supervisory Authority	50%	I II UP CS IP
Helsinki HUH - Intensive care for premature baby	40%	AD UP CS IP
Kamu - Chatbot about immigration processes	50%	TY I UP CS IP
OuloBot - Virtual assistant for business	70%	TY AD I II UP CS IP
PatRek - Chatbot for business	40%	TY UP CS IP
VeroBot - Chatbot for citizens about tax management	40%	TY UP CS IP
Aria - Chatbot answering retired people	60%	TY I II UP CS IP
ClaudIA - Chatbot for the invoicing portal for purchases by public authorities	60%	TY I II UP CS IP
Datakalab - Covid-19 Mask wearing detection In some French cities	40%	AD UP CS IP
French Fraud - Fraud detection value declarations	30%	UP CS IP
IAlim - Targeting restaurant health inspections	40%	TY UP CS IP
LaBonneBoite - Identification of companies with a high probability of hiring	30%	UP CS IP
OpenJustice - Open case law, pseudonymization and enrichment of court decisions	30%	UP CS IP
RenoiRH - Chatbot in HR management rules to facilitate access	60%	TY I II UP CS IP
SignauxFaibles - Predictive analysis of business difficulties	30%	UP CS IP
Against pornography - Analysis of suspicious material	30%	UP CS IP
AI - ARC-D - Automatic Road Condition Detection	30%	UP CS IP
C-19 - Interdepartmental chatbot on the topic of Corona.	50%	TY I UP CS IP
Child benefit - Voice assistant for parents support	40%	TY UP CS IP
Germany's Federal Office for Migrants and Refugees - Refugee Language Detection	30%	UP CS IP
Govbot - Administrative search engine for citizens' enquiries	50%	I II UP CS IP
Notification procedure - Automatic control of accident occurring at the workplace	40%	TY UP CS IP
Study certificates - Automatic recognition for applying for child benefit	40%	TY UP CS IP
CERTH-MUKA - Public Organizations Multi-factor Misinformation Handling	60%	TY AD I UP CS IP
Home Quarantine App - Supporting the use of electronic control for home quarantine	30%	UP CS IP
TÉBA - Decision on the Maternity Benefit following the family support scheme of the Hungarian State Treasury	50%	I II UP CS IP
Véda-KAFIR-ROBOTZSARU (‘Robocop’) - System Operated by the Police for Traffic Safety Automated Processing	30%	UP CS IP
The Dublin Beat - Citizen opinion analysis	60%	TY AD I UP CS IP
VDA - Voicebot on calls from Irish taxpayer on tax clearance	50%	I II UP CS IP
Borbot - Virtual assistant for museums	50%	TY AD UP CS IP
Noovle - Management of health documentation	30%	UP CS IP
Pierino - PIatform for the extraction and retrieval of online information	40%	TY UP CS IP
R1 - humanoid robot	30%	UP CS IP
Smart Planner - Navigation planning assistant	40%	AD UP CS IP
TALIA SF - Extract and organize knowledge coming from the analysis of a huge quantity of textual documents	50%	TY I UP CS IP
Toscana Open Research - Allows users to access information through "queries" without having to know the technical terms	40%	I UP CS IP
Automatic decision making of the Electronic Declaration System of the State Revenue Service	50%	I II UP CS IP
FITS ITEMS - Road safety	30%	UP CS IP
Hugo - Virtual Assistant for governments	50%	TY I UP CS IP
LAA - Pilot lung cancer risk assessment	30%	UP CS IP
Toms - Chatbot facilitating customer communication with the State Revenue service	60%	TY I II UP CS IP
UNA - Chatbot regarding the process of enterprise registration	40%	TY UP CS IP
VARIS - Reviews all the applicants to Rural Support Service	30%	UP CS IP
FCIS - Machine learning to identify suspicious patterns (trade, financial flows)	30%	UP CS IP
viLTe' - Chatbot answering relevant questions regarding the COVID-19	40%	TY UP CS IP
Amberscript - Automated speech translation for public organisations	70%	TY AD I II UP CS IP
ANPR - Car plate recognition	40%	AD UP CS IP
Cameras - Detection holding a phone in car	30%	UP CS IP
CAS - Crime anticipation system	40%	AD UP CS IP
Rotterdam – Improving the usage of rooftops	40%	AD UP CS IP
RWS - Machine learning for road accident predictions	30%	UP CS IP
SHAP - Holiday rental home fraud	40%	AD UP CS IP
SIA - Notificiations public space	50%	AD I UP CS IP
SyRi - Detect welfare fraud	30%	UP CS IP
Xomnia - The Burglary Predictor	40%	AD UP CS IP
Xoomia - Law enforcement optimization system	40%	AD UP CS IP
HAL - classification of documents	50%	TY I UP CS IP
Kari - Chatbot	70%	TY AD I II UP CS IP
Lanekassen - Improve control on students with loan payments and identification	50%	I II UP CS IP
Nancy - Access to National library assets	30%	UP CS IP
Norway AI for Diagnose and treating Breast cancer	30%	UP CS IP
Norway Chatbot - Chatbot for public administrations	50%	TY I UP CS IP
Posting of invoices - Robot to propose the correct posting	50%	I II UP CS IP
Statnett - Forecast service for weather	30%	UP CS IP
TrondHeim - Insolvency Predicition	40%	AD UP CS IP
VDI - Protection of digital infrastructure	30%	UP CS IP
Canard - Speed camera system to flag potential traffic rules infringement	30%	UP CS IP
Home Quarantine - app on COVID-19 risk	30%	UP CS IP
Poland - Fraud Detection COVID-19 support	50%	I II UP CS IP
State Clearance Chamber - financial risk indicator	50%	I II UP CS IP
CCM-SNS - Verification of medical prescriptions	30%	UP CS IP
Data2Help - Optimizing the allocation of resources for a better and faster response to medical emergencies	30%	UP CS IP
Derm.AI - Tele Dermatological Screening	30%	UP CS IP
EPISA - Entity and property inference for semantic archives	40%	TY UP CS IP
Failstopper - Study the compressed air system of the vehicle	40%	AD UP CS IP
IPOscore - Predicting complications surgery and prognosis of cancer patients	30%	UP CS IP
Portugal - Predicting long term unemployment	30%	UP CS IP
Sigma - Chatbot on changing citizens' address	50%	TY I UP CS IP
Antonia - Automatic processing of requests of public services	70%	TY AD I II UP CS IP
Bucharest airport - Face recognition	40%	AD UP CS IP
OverSi - Chatbot to faster burocracy	50%	TY I UP CS IP
PCA - AI algorithms in audit methodology detecting potential fraud when prescribing medicines	30%	UP CS IP
Taxana - Chatbot for financial administration	60%	TY I II UP CS IP
Semantic analyser - Document analyser for the public administration	60%	TY I II UP CS IP
060 Service - Answer FAQ from citizens and burocratic terms into informal language	60%	TY GC I UP CS IP
Fuengirola Town Hall - measuring beach attendance	50%	AD GC UP CS IP
Mercé - citizen science for better urban life	70%	AD GC I II UP CS IP
Misty II - Robot for elderly people	50%	AD GC UP CS IP
Robots - Testing Covid-19	40%	GC UP CS IP
VeriPol - Detect false police reports	40%	GC UP CS IP
VioGen - Forecast gender violence	40%	GC UP CS IP
AIDA - Interpreting detailed plan provisions	60%	TY I II UP CS IP
Scapis - Prevention of heart- and lung-diseases	30%	UP CS IP
Skatti - Answering system about population registration and income tax return	60%	TY I II UP CS IP
SKOSA - Interpreting medical information	30%	UP CS IP
Stockholm3 - Diagnosing prostate cancer	40%	AD UP CS IP
Swedish Land Registry (SLR) - Fostering efficiency when dealing with land registry requests	60%	TY I II UP CS IP
Tengai - Robot in recruitment processes	50%	AD I UP CS IP
Trelleborg - Automated social welfare decisions	40%	AD UP CS IP
BFS - Plausibility check on quality and reliability of administrative data	50%	I II UP CS IP
Chatbot - Offer residents and tourism better access to information and services from the administration	70%	TY AD I II UP CS IP
Chatbot - Security institution information, find the ones entitled to premium reductions	60%	TY I II UP CS IP
Maxi - Chatbot answering questions on insurance	60%	TY I II UP CS IP
NOGAuto - Assign or control codes to companies for economic activities	30%	UP CS IP
Refugees - Assigning asylum seekers	30%	UP CS IP
Amelia - Chatbot helping local residents find city services	70%	TY AD I II UP CS IP
Babylon - Health interactive symptom checker	30%	UP CS IP
DVSA MOT - Intelligent, data-driven approach to better target Driver and Vehicle Standards Agency (DVSA) resources	30%	UP CS IP
EHPS - Early help profiling system to identify children and families considered vulnerable	40%	AD UP CS IP
HART - Assessment risk tool, predictive policing based on person data	30%	UP CS IP
TravelBot - Chatbot for travel information	50%	TY AD UP CS IP