Borbot - Virtual assistant for museums

Responsible organisation: Reggia di Caserta (Governmental)

Borbot (acronym for Bourbons and Robotics) is a virtual assistant, adopted by the National Museum of the Royal Palace of Caserta, which through machine learning techniques is able to answer user questions, providing detailed tourist information and news about the monument. The mobile system supports the Museum's front office service and allows customer service staff to concentrate on the services with greater added value.

Additional information

Source	AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site	https://borbot.it/
Start/end date	2021/01/01 -
Still active?	Unknown

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