Amelia - Chatbot helping local residents find city services

Responsible organisation: London Borough of Enfield (Governmental)

Amid budget cuts, the Enfield Council in North London emploies Amelia, an avatar and chatbot personal assistant from IPsoft. Amelia uses artificial intelligence, machine-learning algorithms, and a natural language processor to help local residents find city services.

Additional information

Source	AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site	https://www.ukauthority.com/articles/enfield-joins-microsoft-in-citizenbot-project/
Start/end date	2021/01/01 -
Still active?	Unknown

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