C-19 - Interdepartmental chatbot on the topic of Corona.

Citizens want to receive quick and easy-to-understand information, also about Covid 19 issues. Various channels are available to them for this purpose (including post, e-mail, telephone, personal auditions), but some of these are tied to opening hours and tie up staff resources in the authorities. Since the beginning of the pandemic, the number of enquiries in the public services has increased by up to ten times. A chatbot automatically answers questions from citizens. In the process, existing FAQs are entered as building blocks for a dialogue. In the future, chatbots will have functions for creating applications and clarifying status. The AI components will used primarily for speech recognition, but also for processing the dialogues conducted. C-19 Chatbot provides pre-formulated answers and references to further sources of information