060 Service - Answer FAQ from citizens and burocratic terms into informal language

This is a service using Natural Language Processing (NLP) to answer frequently asked questions from citizens and to translate formal public administration terms into more informal terms for citizens. The 060 line is introduced in 2006 as being a central contact point for Spanish citizens with questions about state services, with a certain objective, being the center point of attention for the Spanish citizens, in order to provide information regarding the Central Administration Services and to connect the different public services through one short number: 060.