AI-X | Antonia - Automatic processing of requests of public services

Antonia - Automatic processing of requests of public services

Responsible organisation: Municipality of Cluj-Napoca (Governmental)

The City Hall of Cluj has an AI system called Antonia, which handles the automatic processing of 64 types of forms for requesting public services. The also has a chatbot component so she can answer questions about how to fill the forms. In the second development stage of the AI-based technology, Antonia will become a hologram, this being the surprise-element for the next stage. This depends on how fast we will work out the technical aspects, so there is "no time estimation for the complete implementation" according o the local officials in Cluj-Napoca. The project is estimated to be completed within 30 months' period. Antonia has been launched in April 2018 and functions around the clock.

Additional information

Source	AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site	https://www.romaniajournal.ro/society-people/antonia-the-first-virtual-public-servant-in-romania/
Start/end date	2021/01/01 -
Still active?	Unknown

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