Taxana - Chatbot for financial administration

The Slovakian Financial Administration is the first state institution to launch an automated Chatbot to communicate with its clients, available 24/7. This Chatbot was named Taxana, chosen by the employees of the financial administration combining the English word tax and the Slovak word toy. The system has been put in place as it is argued that the state financial management must continue to digitize and electronic processes to make the processes easier for taxpayers. The introduction of automated chat in communication with their clients will also assist the call center staff, who save time and can thus deal with more complex issues of taxpayers.