Govbot - Administrative search engine for citizens' enquiries

Responsible organisation: Ministerium für Inneres und Kommunales des Landes Nordrhein-Westfalen (Governmental)

GovBot which is in use with the administrative search engine of the administration of the German State North Rhine-Westphalia. The search engine for administrative matters guarantees citizens easy and clear access to information. It indexes all websites of the state of North Rhine-Westphalia, the regional associations, many chambers, all districts and municipalities of the state of North Rhine-Westphalia and thus accesses over 12 million individual websites in a search index. Using their own search interface, users can search for administrative terms and problems, are pointed out to correct administrative terms with search word recommendations and, if necessary, are given specific responsibilities for a problem. The full text search result - broken down by administrative level - completes the offer, with a map section showing the specific location of the relevant authority. https://www.verwaltungssuchmaschine.nrw/

Additional information

Source AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site https://publicplan.de/projekt/verwaltungssuchmaschine-nrw
Start/end date 2021/01/01 -
Still active? Unknown

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