OuloBot - Virtual assistant for business

Responsible organisation: Municipality of Oulu (Governmental)

The City of Oulu has started a project co-financed by Business Finland, which aims to build a chatbot service, OuluBot. The goal for OuluBot is to become a virtual assistant in all everyday issues, whether they concern tourism, companies or city services. The answer or guidance to an electronic service should be provided regardless of time, place, medium and language. Technically, chatbot retrieves information e.g. relevant City of Oulu websites, chat history, guidance information, databases, and other information sources. OuluBot is available 24/7 service. independent of working hours. If the user is looking for information that OuluBot would not be able to answer, then during office hours the discussion could be directed to the City of Oulu chat service (Oulu10 general counseling customer service).

Additional information

Source	AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site	https://www.ouka.fi/oulu/oulubot/
Start/end date	2021/01/01 -
Still active?	Unknown

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