AuroraAI - Programme with many AI examples.

Responsible organisation: Munipality of Tampere and Turku (Governmental)

One of the experimental applications that has been run during the AuroraAI programme focused on the “moving to a place of study” life-event. Two cities involved (Tampere and Turku) carried out well-being surveys among its student populations, and - based on its results - clustered the students into the groups in need of different support. The study has discovered that factors such as reliability of the public transportation, and quality of the natural environment plays an important role in students’ well-being. Data retrieved from the study helped create a new cross-cutting public offering - a bot that would supply information about the topics that students found important. The uptake of the new service has been lackluster, leading the authorities to believe that only proactive marketing could change customers’ behaviour. At the same time, it has been concluded that in order to pursue such projects further, municipalities need to develop user experience awareness and data analytics skills.

Additional information

Source AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site https://vm.fi/documents/10623/13292513/AuroraAI+development+and+implementation+plan+2019%E2%80%932023.pdf/7c96ee87-2b0e-dadd-07cd-0235352fc6f9/AuroraAI+development+and+implementation+plan+2019%E2%80%932023.pdf
Start/end date 2021/01/01 -
Still active? Unknown

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