AI-X | TravelBot - Chatbot for travel information

TravelBot - Chatbot for travel information

Responsible organisation: Transport for London (Governmental)

The new social media tool, which is powered by artificial intelligence, can "chat" with customers using Messenger and instantly tell them when their bus is due to arrive, provide service updates and Tube maps. The TravelBot can also link direct to a customer service agent, making customer service queries easier than ever.

Additional information

Source	AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site	https://tfl.gov.uk/info-for/media/press-releases/2017/june/tfl-launches-new-social-media-travelb
Start/end date	2021/01/01 -
Still active?	Unknown

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