VeroBot - Chatbot for citizens about tax management

Responsible organisation: Vero Skatt (Governmental)

The Finnish Tax Administration has published a joint chatbot service together with the Immigration Service and the Patent and Registration Office. The service includes three different chatbots. They utilise artificial intelligence to answer customers' questions. The bots know about work related taxation, immigration and business registration in Finland. At the moment the target group is entrepreneurs from outside Finland. The chatbot service is currently in the trial stage and available only in English. The service is open until the end of June 2019. You can test the chatbot yourself on the tax.fi page. More information at: https://www.vero.fi/en/About-us/contact-us/chat_with_the_tax_authoritie/

Additional information

Source AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site https://www.vero.fi/en/e-file/mytax/
Start/end date 2021/01/01 -
Still active? Unknown

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