Toms - Chatbot facilitating customer communication with the State Revenue service

Responsible organisation: State Revenue Service (Governmental)

A Chatbot facilitating customer communication with the State Revenue service (working time, locations, etc.), registration of economic operators, use of the Electronic Declaration System (access facilities, general issues on EDs), annual income statement and eligible expenditure (mandatory submission, types of eligible expenditure, repayment and payment deadlines), as well as the mobile application “Eligible expenditure”. Consulting is availability 24/7, freeing employees from answering typical questions.

Additional information

Source	AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site	https://www.vid.gov.lv/
Start/end date	2021/01/01 -
Still active?	Unknown

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