Kari - Chatbot

Responsible organisation: ETAPAS Project: SINTEF-Prokom (Governmental)

The chatbot Kari is an AI-based virtual agent developed for local government bodies – the local municipalities – to answer citizen's questions on the municipality services. It is currently available to the citizens of 80 Norwegian local municipalities – covering about 30% of the Norwegian population, and is in the process of being implemented in other European countries, including Sweden, Finland and Denmark. The chatbots knowledge-base contains over 6000 intents (answers to municipality questions), making it one of the largest in the world.

Additional information

Source	AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site	https://www.etapasproject.eu/usecases/post-3/
Start/end date	2021/01/01 -
Still active?	Unknown

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