Sigma - Chatbot on changing citizens' address

Responsible organisation: Agency for Administrative Modernisation, Agency for Administrative Modernisation (Governmental)

For Portuguese residents, it is possible to change their official address via the chatbot Sigma. The provision of services in the informative phase is through the services and entities catalog (CES - Entities and Services Catalogue).

Additional information

Source	AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site	https://joinup.ec.europa.eu/sites/default/files/news/2019-09/ISA2_Architecture%20for%20public%20service%20chatbots.pdf
Start/end date	2021/01/01 -
Still active?	Unknown

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