Iti - Chatbot for Statistics Estonia

The virtual assistant called Iti, created in collaboration with the Estonian start-up AlphaBlues, knows the population of Estonia, the size of the pay gap, average wages and consumer price changes, and many other things. Iti also assists the data provider, whose typical questions are related to activities in the electronic data submission portal and filling in questionnaires. If Iti does not know the answer, it will redirect the query based on its content to either the customer support specialist of the data provider or the user of the statistics. Iti has obtained its knowledge from the questions sent through online chats over one year and gets wiser with every query. The number of information requests that Statistics Estonia (the government agency responsible for producing official statistics regarding Estonia) receives is increasing year by year. Iti helps to find information faster thus allowing the customer support of Statistics Estonia to focus on answering more complicated and detailed queries.