Hugo - Virtual Assistant for governments

The institution of direct administration under the authority of the Minister for Culture, the Culture Information Systems Centre (hereinafter - KISC), has commenced a single development of a virtual assistant platform of State administration. KISC has created and further developed the language technology platform for public administration, Hugo.lv. The Hugo.lv website provides machine translation, speech recognition and synthesis. National regulatory authorities will have to face challenges when they start using a virtual assistant, as they will have to learn to adapt it to their needs. It should be noted that regulatory frameworks often change and institutions will have to maintain an up-to-date virtual assistant knowledge base. This is a NLP Chatbot for Government which provides Software as a Service (SaaP) possibility on a shared platform.